Privacy Policy

This Privacy Policy describes how Woolco Oswal (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”).

1. Information We Collect

a) Device Information

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device

As you browse the Site, we also collect information about:

  • Pages or products you view
  • Referring websites or search terms
  • How you interact with the Site

This information is referred to as Device Information.

Technologies used include:

b) Order Information

When you make or attempt to make a purchase, we collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment gateways; we do not store card details)

c) Personal Information

“Personal Information” includes Device Information and Order Information.

2. How We Use Your Personal Information

We use your Order Information to:

  • Process payments
  • Confirm and ship orders
  • Communicate regarding orders and customer support
  • Send invoices and confirmations
  • Prevent fraud and unauthorized transactions
  • Provide offers or updates (only if you opt in)

We use Device Information to:

  • Improve website performance and user experience
  • Detect fraud and security threats
  • Analyze customer behavior and marketing effectiveness

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

  • Performance of a contract (order processing and delivery)
  • Legal compliance
  • Legitimate business interests
  • Consent (where required)

4. Sharing Your Personal Information

We share your information only with trusted third parties, including:

  • Payment gateways (PhonePe, Razorpay, PayU, Cashfree, etc.)
  • Courier and logistics partners
  • Google Analytics for website analytics

We may also disclose information to comply with:

  • Applicable laws and regulations
  • Court orders or government requests
  • Protection of our legal rights and business interests

5. Cookies Policy

We use cookies to:

  • Enable essential site functions
  • Remember user preferences
  • Analyze website traffic

You may disable cookies through your browser settings, but doing so may affect website functionality.

6. Data Security

We implement reasonable security practices as required under the Information Technology Act, 2000 and IT (Reasonable Security Practices and Procedures) Rules, 2011 to protect your personal data from unauthorized access, misuse, or disclosure.

7. Data Retention

We retain order and transaction data as required by:

  • Indian tax laws
  • Accounting and legal obligations

You may request deletion of your personal data, subject to legal requirements.

8. Your Rights

Indian Users

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent (where applicable)

European (EEA) Users – GDPR Rights

You have the right to:

  • Access, rectify, or erase personal data
  • Restrict or object to processing
  • Data portability

To exercise your rights, contact us using the details below.

9. Third-Party Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

10. Do Not Track

We do not alter our data collection practices in response to Do Not Track signals from browsers.

11. Changes to This Policy

We may update this Privacy Policy from time to time for legal, regulatory, or operational reasons. Updates will be posted on this page.

12. Contact Information

For questions, complaints, or data-related requests, contact:

Brand / Store Name: Woolco Oswal

Email: woolcooswal@gmail.com

Address:
Woolco Oswal
B-IX-195, Street No. 4
Mochpura Bazar, Near Subhani Building Chowk
Ludhiana – 141008
Punjab, India